Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped or delivered on public holidays unless otherwise stated.

If we experience a high volume of orders or unforeseen delays, shipment may be delayed by an additional business day. In such cases, we will contact you via email or phone.

Shipping Locations

We currently ship to:

  • United Arab Emirates (UAE)

  • International destinations (where available)

If your location is not listed at checkout, please contact us before placing your order.

Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Delivery (UAE): 1–3 business days

  • Express Delivery (UAE): Same-day or next-day delivery (where available)

  • International Delivery: 5–10 business days (depending on destination)

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Rates

Shipping fees are calculated and displayed at checkout based on:

  • Delivery location

  • Shipping method selected

  • Order size and weight

Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
Tracking updates may take up to 24 hours to become active.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Issues

Please ensure that all delivery information is accurate at checkout.
We are not responsible for delays or failed deliveries due to:

  • Incorrect or incomplete addresses

  • Unavailable recipients

  • Courier-related issues beyond our control

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos for assistance.

Perishable / Time-Sensitive Products (if applicable)

For perishable or temperature-sensitive products, delivery times are critical.
Once dispatched, we are not responsible for delays caused by the courier that may affect product condition.

Contact Us

If you have any questions about shipping or delivery, please contact us:

📧 Email: areejalarabdubai@gmail.com
📞 Phone / WhatsApp: +971 54 373 1674